Cancellation: Our cancellation policy allows for a refund, less a 20% administrative charge, for cancellations received in writing before September 14, 2019. No refunds will be made after this date. Instead, a credit will be immediately issued for up to one year to attend another Royal Media Group program of the registrant's choice. No credit will be given after October 10th, 2019. Substitutions may be made up to 72 hours prior to the conference. If a registered delegate does not cancel and fails to attend the conference, this will be treated as a cancellation and no refund or credit will be issued.