OCTOBER 28-30 / BELLAGIO LAS VEGAS
FREQUENTLY ASKED QUESTIONS
All of the pricing details can be found here.
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Attendees have the chance to customize their conference experience with the option to participate in one of three interactive and engaging workshops. This addition to the 2019 Agenda is included in the general registration admission fee. Attendees must pre-select a workshop during the registration process to attend.
Click here to view workshop descriptions and agendas.
Innovation Community Workshop - Creating a Culture of Innovation
Risk Community Workshop - Improving Risk Management Through Digital Transformation
Small Banks & Credit Unions Workshop - Taking Your Business to the Next Level: Effective Strategies for Scaling Operations
All sessions, workshops, luncheons and receptions are included in the cost of your registration.
At this time, we do not offer single day passes or Exhibit Hall only passes. Attendees must purchase the full conference pass to attend.
The Women in Auto Finance Luncheon is an exclusive networking opportunity designed to support and cultivate female leadership in the industry. This luncheon will include a keynote from a highly regarded executive who will share her experiences and expertise in navigating and thriving in auto lending and leasing. The goal of this luncheon is to cultivate a more supportive community and culture for women in the auto finance sector. Participation in the luncheon is included in registration for all female delegates, and we look forward to welcoming women from all areas of the business to this important event.
Speaker:
Renee Horne, Vice President, Consumer Lending Experiences, USAA Federal Savings Bank
Moderator:
Nicole Casperson, Deputy Editor, Auto Finance News
We accept all major credit cards and checks are accepted as forms of payment for your registration.
Chase Auto, Chief Executive Officer, Mark O’Donovan takes the stage to talk economy, innovation, industry trends and fresh growth ideas that have catapulted the bank’s auto portfolio to more than $80 billion.
Moderator:
JJ Hornblass, Chief Executive Officer, Auto Finance News
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During these sessions – exclusive to VIP attendees – economists will present their forecasts for the general economy and for the auto industry. There remains significant uncertainty in the auto industry. While most company outlooks implicitly assume stabilization of industry conditions in upcoming quarters, recent commentaries from key industry executives suggest weakening conditions, as well as – and this is most important -- minimal clarity in the near term. It is this economic uncertainty that the VIP Economic Forecast will seek to resolve.
Presenters:
Amy Martin, Senior Director of Structured Finance, S&P Global Ratings
William Strauss, Senior Economist & Economic Advisor, Federal Reserve Bank of Chicago
Moderator:
Marcie Belles, Vice President, Auto Finance News
Senior executives from some of the nation’s largest auto financiers gather to discuss the industry’s trajectory and strategies for overcoming looming challenges and the dynamic credit cycle.
Panelists:
Ian Anderson, Group President, Westlake Financial
Kyle Birch, Executive Vice President & Chief Operating Officer, GM Financial
Charles Bradley, President & Chief Executive Officer, Consumer Portfolio Services, Inc.
Rich Porrello, President of Huntington Auto Finance, Huntington National Bank
Moderator:
Nicole Casperson, Deputy Editor, Auto Finance News
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Yes, we are able to transfer your registration at any time prior to the event. Please contact our events team to have them assist you with the transfer.
The deadline to reserve your room at the group rate is Thursday, October 3, 2019.
Session Three: Panel - Innovative Uses for Artificial Intelligence & Machine Learning
Leveraging tech to streamline underwriting
AI tools that enhance efficiency and improve the customer experience
Implementing AI for fraud detection & prevention
Panelists:
Dan Gill, Chief Product Officer, Carvana
Don Goin, President & Chief Operating Officer, Tricolor Auto Acceptance
Moderator:
Joey Pizzolato, Associate Editor, Auto Finance News
Session Three: Presentation - Obtaining and Retaining Customer Loyalty in the Digital Age
Appealing to a younger generation of borrowers
Improving the car-buying experience with AI
Preparing for the mobility space
Presenter:
Daniel Chu, Chief Executive Officer, Tricolor Auto Acceptance
Moderator:
Bianca Chan, Associate Editor, Auto Finance News
Session Three: Panel - The Latest on Regulations & Enforcement
The latest on TCPA and FDCPA
Cost-effective contacting methods
Mitigating risk with vendor partners
Dealing with consumers who flip-flop on consent
Panelists:
Robert Tennant, Chief Legal Officer, Veros Credit
Moderator:
Marcie Belles, Vice President, Auto Finance News
Reservations can be made here: https://book.passkey.com/event/49820666/owner/4927/home
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The Bellagio does offer onsite parking, you can find a list of pricing and parking options here.
John Hyatt, President of Dealer Services at US Bank, will address key market dynamics, then sit down for a “fireside chat” and take questions from the audience.
Moderator:
JJ Hornblass, Chief Executive Officer, Auto Finance News
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Session Five: Panel - Breaking the Mold: Using Fintechs to Step Out of Traditional Lending
Finding long-term fintech relationships to diversify your product mix
How to vet startups, build strong partners and leverage APIs
Creating an in-house fintech platform
Panelists:
Colin Cooke, Director of Financial Product, Nissan Motor Acceptance Corporation
Jim Murray, President, Western Funding
Roger Saran, Vice President & Chief Credit Officer, Rifco National Auto Finance
Moderator:
Nicole Casperson, Deputy Editor, Auto Finance News
Session Five: Presentation - Tailoring Servicing Techniques to Surpass Customer Expectations
How to ease the process for payment-challenged customers
Using collections as a strategic tool for customer relationships
How personalization will increase customer satisfaction
Presenter:
Chris Mitcham, Senior Vice President, Business Development, Santander Consumer USA
Moderator:
Bianca Chan, Associate Editor, Auto Finance News
Session Five: Presentation - The Ever-Changing Landscape of Fraud
Data-driven tactics to detect and mitigate fraud
Cost-effective ways to prevent fraud
Why a fraud specialization team is a necessity
Presenter:
Sandra Giron, Retail Servicing Operations Manager, Yamaha Motor Finance Corporation, U.S.A
Moderator:
Marcie Belles, Vice President, Auto Finance News
The Bellagio is located 3 miles from McCarran International Airport, it will take attendees 10-15 min to get from the airport to the Bellagio by taxi.
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To receive the official pre-show attendee list you must be registered for the conference and have a zero balance due. The list will be provided in PDF format and will only list general information for registered attendees, email address/phone numbers will NOT be provided.
The pre-show attendee list will be distributed two weeks prior to the conference.
Session Six: Fireside - CTO Insider: Solving Your Biggest Tech Challenges
Tackling the task of overhauling legacy systems
Building for scale
Developing a cybersecurity mindset
Leveraging fintechs to free up resources
Speaker:
Mark Cromer, Senior Vice President, Chief Operations & Technology Officer, Farm Bureau Bank
Moderator:
Nicole Casperson, Deputy Editor, Auto Finance News
Session Six: Panel - Designing an Extraordinary Auto Finance Online Portal
Creating seamless user interfaces
How to modernize your existing online platform
Web elements that promote engagement
Panelists:
Ryan Brooks, Director of Digital Lending, WSECU
Craig Hewitt, Chief Executive Officer, CarFinance
Moderator:
Bianca Chan, Associate Editor, Auto Finance News
Session Six: Panel - State Regulatory Focus: Assessing Current Risks
Staying ahead of state mini-CFPBs
California's Consumer Privacy Act and other data security regulations
Update on the latest AG enforcement actions
Panelist:
Michael Benoit, Partner, Hudson Cook LLP
Kenneth Rojc, Managing Partner, Nisen & Elliott LLC
Moderator:
Marcie Belles, Vice President, Auto Finance News
Attendees will be provided with a printed pocket agenda onsite that will list session titles/times and locations.
Session Seven: Presentation - Beyond the Scorecard
An emerging auto lender outlines how it is leveraging new and existing tech to underwrite loans to consumers overlooked by the traditional credit system.
Presenter:
Amitay Kalmar, Co-Founder & Chief Executive Officer, Lendbuzz
Moderator:
Joey Pizzolato, Associate Editor, Auto Finance News
Session Seven: Panel - Anticipating Your Customers' Needs
Using the data you have to craft custom offerings
Identifying cross-sell opportunities beyond auto finance
Creating clearly defined programs that empower and educate customers
Panelist:
Craig Harter, Head of US Indirect Lending, BMO Harris Bank
Daniel Chu, Chief Executive Officer, Tricolor Auto Acceptance
Moderator:
Bianca Chan, Associate Editor, Auto Finance News
Session Seven: Presentation - Lessons Learned From FTC Enforcement Actions
FTC Acting Assistant Director Maricela Segura will delve into recent cases related to the FTC Act, TILA and Reg M. She will discuss violations that pertain to consumer credit and leasing, as well as document manipulation and misrepresentation.
Panelists:
Maricela Segura, Acting Assistant Director, Federal Trade Commission
Moderator:
Mark Edelman, Member, McGlinchey Stafford
Join us for Trick or Treat in the Exhibit Hall on Tuesday, October 29th. Trick or Treat punch cards will be distributed in the conference bag, and attendees can receive punches by visiting exhibit booths. Exhibitors will be giving away special treats, and anyone who completes the punch card will be entered into a raffle to win a prize!
Business Casual Dress is recommended. Suits and ties are not required. Since meeting room temperatures may vary, we recommend you bring a sweater or jacket to the sessions.
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Because Royal Media Group presents top-tier educational conferences and content that enhance participants’ knowledge of practices, procedures and trends, each attendee is eligible to receive an official Certificate of Completion to mark his/her achievement. This Certificate of Completion can be used to secure CPE credits from the accredited CPE organization of the attendee’s choice. Certificates of Completion will be made available at the Registration Desk near the conclusion of the event.
If you have any questions about the Continuing Education program, please contact us.
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The official conference mobile app will be available to registered attendees one month prior to the event.
Yes, basic WIFI will be available in the meeting space, details will be provided onsite.
Session Eight: Presentation - From Idea to Application: Strategies for Developing New Tech
Since launching two years ago, Rodo (formerly known as Honcker) has been constantly evolving its product. But new technology comes with questions: Which offerings should be developed and prioritized? How can companies leverage existing resources for growth? In this session, Rodo Vice President of Sales & Business Development, Patrick McKeever will explore the process of building a multi-layered platform from the ground up.
Moderator:
Joey Pizzolato, Associate Editor, Auto Finance News
Session Eight: Panel - The 'Amazon' Approach: Tracking Customer Activity to Tailor Product Offerings
Leveraging data to compare customer preferences
Identifying borrower patterns by tracking online activity
Crafting offers that appeal to your borrowers
Panelists:
Greg Brown, Chief Lending Officer, Golden 1 Credit Union
Moderator:
Bianca Chan, Associate Editor, Auto Finance News
Only registered attendees are able to attend the sessions and receptions at the event. If you have any questions about bringing a guest, please contact us.
Session Nine: Panel - The Latest on Subscription Services
Innovators will explore the future of the ridesharing revolution, delving into short-term leasing and subscription programs.
Panelists:
Brian Allan, Senior Vice President of Strategic Partnerships, HyreCar
Robert McDonald, Managing Director, Stabilis Capital Management, LP
Bernie Moreno, President, DriveOptions
Moderator:
Joey Pizzolato, Associate Editor, Auto Finance News
Session Nine: Panel - Reframing Operations: Creating a Customer-Centric Strategy
How to build an exclusive customer journey in each channel
From "repossessions" to "automobile retention" -- mitigating negative perceptions
Catering to the self-serve culture
Panelists:
Bob Beatty, Executive Vice President, Customer Experience, GM Financial
Carrie McNamara, National Manager, Customer & Dealer Experience, Toyota Financial Services
Mark Medrano, Assistant Vice President of Loss Recovery, Veros Credit, LLC
Moderator:
Nicole Casperson, Deputy Editor, Auto Finance News